Communication and Customer Service Workshops
Communication is the exchange of thoughts, ideas, emotions, messages, or information. Communication is the essential foundation to any successful company or individual.
Most of the communicating we do is wordless. The moment you enter a room your non verbal elements begins. Your physique, your clothing, jewelry, voice qualities, facial expressions, posture and many other factors pass along important information. They give information or clues as to social, marital, financial status, your sex, and personal taste.
Workshops:
Mastering the Change Curve
®
This program is designed to assist participants in discovering what role they are currently operating in and encourage change if needed. This workshop teaches participants to anticipate the best rather than negative behaviors when change is announced. In today’ market leaders and employees must understand how constructive thoughts rather than destructive will create winning results by increasing productivity and efficiency.
If your organization is facing any of the below challenges this program will benefit your organization.
- Job security.
- Lack of clear goals and direction.
- Lack of trust in leadership.
- Lack of collaboration.
- Too many changes coming too fast and on top of one another.
- Challenges communicating outside of your department
- Employees not taking personal responsibility.
P3- Poise and Powerful Public Speaking Level I & II (Presentation Skills)
Whether it´s speaking in a meeting, persuading colleagues, empowering a team or selling a client you´ll be better at it after attending this workshop. You´ll learn hundreds of battle-tested tips you can easily use and perfect. Your ability to present can mean the difference between success and failure.
Completions Standards:
- Understand your audience and how to motivate and influence them
- Communicate ideas with clarity and force
- Understand what your body is saying when your mouth is closed
- Learn how to speak to inform, inspire, and motivate
- Understand how to utilize flip charts, handouts and activities to engage your audience
- Present with confidence while projecting a relaxed demeanor
- Practice what you learn and receive feedback from peers in a safe environment
- Use expressions, gestures with confidence
Listening to Lead! (Active listening)
Get RReal ® (Customer Service)
Adventures in Attitude
Ethics in the Workplace
Great Communicators
Conversations with Confidence ® (Developing Positive Assertiveness)
Speak up! (Personal Accountability QBQ)
Click one of the topics below for additional workshops
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